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<td class="pageTitle" nowrap="true">Task: Develop Problem Resolution Plan</td><td width="100%">
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<td valign="top">This task describes how to create a documented plan providing a defined procedure for managing and resolving problems experienced during the project. </td>
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<td>Disciplines: <a href="./../../rup/disciplines/rup_project_management_discipline_F303DA84.html" guid="_yeA1y9nmEdmO6L4XMImrsA">项目管理</a></td>
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<th class="sectionTableHeading" scope="row">Roles</th><td class="sectionTableCell" width="42%"><span class="sectionTableCellHeading">Primary Performer:
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<li>
<a href="./../../rup/roles/rup_project_manager_363CE680.html" guid="{EE97A8CD-66CA-4A9B-9871-E3B94CCED528}">项目经理</a>
</li>
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</td><td class="sectionTableCell"><span class="sectionTableCellHeading">Additional Performers:
								</span></td>
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<th class="sectionTableHeading" scope="row">Inputs</th><td class="sectionTableCell" width="42%"><span class="sectionTableCellHeading">Mandatory:
								</span>
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<li>
<a href="./../../rup/workproducts/rup_project_plan_D89CA030.html" guid="{D77D6716-B167-4643-A4B6-6F76C7769A80}">软件开发计划</a>
</li>
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<ul></ul>
</td><td class="sectionTableCell"><span class="sectionTableCellHeading">Optional:
								</span>
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<li>None</li>
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<th class="sectionTableHeading" scope="row">Outputs</th><td class="sectionTableCell" colspan="2">
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<li>
<a href="./../../rup/workproducts/rup_problem_resolution_plan_516F6214.html" guid="{5F77F969-3117-4924-AE01-E82CB60287D4}">问题解决计划</a>
</li>
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<div class="sectionHeading">Main Description</div>
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<td class="sectionTableSingleCell"><p>
    Often, the procedure for managing each category of problem varies, for example using different Change Control Boards,
    or following different procedures for implementing solutions. When this is the case, the Problem Resolution Plan should
    describe the process for managing each category of problem separately.
</p></td>
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<div class="sectionHeading">Steps</div>
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<div class="stepHeading"> Define Problem Resolution Procedure(s) </div>
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<td><a id="Define Problem Resolution Procedure(s)" name="Define Problem Resolution Procedure(s)"></a> 
<p>
    The first step in developing your Problem Resolution Plan is to define the procedure to be followed for handling each
    category of problem. In the Neusoft Unified Process, problem management procedures are triggered by the following:
</p>
<ul>
    <li>
        in the task <a class="elementLinkWithUserText" href="./../../rup/tasks/handle_exceptions_and_problems_C64D3CB1.html" guid="{E497E75A-2E69-474E-A814-42BBD8081D1F}">Task: Handle Exceptions Problems</a>, based on problems identified in
        a <a class="elementLink" href="./../../rup/workproducts/rup_status_assessment_A990B5EF.html" guid="{F6D674A6-D71A-4D36-A195-4C888C1D0E70}">状态评估</a>;
    </li>
    <li>
        raising Change Requests to track defects
    </li>
    <li>
        anomalies discovered during reviews
    </li>
    <li>
        non-conformances raised during process audits and reviews
    </li>
</ul>
<p>
    Status Assessments are created in preparation for scheduled project status reviews. However, the <a class="elementLink" href="./../../rup/workproducts/rup_issues_list_40ACA7DC.html" guid="{78157368-E2D1-457E-84AF-D8D2C1C20B97}">问题列表</a>,
    when present,may be updated on an unscheduled basis during the <a class="elementLinkWithType" href="./../../rup/tasks/monitor_project_status_1A73CCB1.html" guid="{A7E3EAB8-8E5A-408C-B1EF-3CD3D3B0DEDD}">Task: Monitor Project Status</a>, if problems are identified that require immediate resolution.
</p>
<p>
    Things to consider are:
</p>
<ul>
    <li>
        Method(s) team members will use for raising the problem (e.g. identify defect, raise Change Request)
    </li>
    <li>
        Who is to be involved in assessing the problem and deciding on the best approach for resolution?
    </li>
    <li>
        What will be the mechanism be for implementing the chosen resolution (e.g. submitting a Change Request, raising a
        Work Order)?
    </li>
    <li>
        How will corrective actions be verified as complete?
    </li>
</ul></td>
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<div class="stepHeading"> Select Tracking Tools and Techniques </div>
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<p>
    It is important to maintain a current list or log of identified problems and their status. Different tools may be used
    for each problem category (e.g. a defect tracking system may be used for managing product problems, while a simple
    spreadsheet may be used for tracking project problems).
</p>
<p>
    In this section, identify the tools, databases and files you will use for tracking problems in your project. Also,
    identify any particular techniques to be used. These may include techniques for:
</p>
<ul>
    <li>
        Problem identification
    </li>
    <li>
        Problem analysis
    </li>
    <li>
        Problem prioritization
    </li>
    <li>
        Verification of corrective actions
    </li>
</ul></td>
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<div class="stepHeading"> Assign Problem Management Team(s) </div>
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<td><a id="Assign Problem Management Team(s)" name="Assign Problem Management Team(s)"></a> 
<p>
    In most projects, problems arising in the project are reviewed on a regular basis by a "triage" team consisting of
    representatives from each of the project sub-teams (i.e. project management, development, testing, QA etc). The team
    assesses each problem in turn, and puts an action plan in place to correct the problem.
</p>
<p>
    Identify in your plan, the individuals that will participate in the triage activities. If different triage teams will
    be used to handle the different categories of problem, identify each group separately.
</p>
<p>
    You should also identify the groups or individuals who will be responsible for verifying that the corrective actions
    identified for each problem have been implemented.
</p></td>
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<div class="stepHeading"> Set Schedule for Problem Management Activities </div>
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<td><a id="Set Schedule for Problem Management Activities" name="Set Schedule for Problem Management Activities"></a> 
<p>
    Identify in your plan, a schedule for the regular problems management "triage" meetings.
</p>
<p>
    Setting a schedule for problem management tasks is important to the smooth flow of a project. This gives the project
    team a reliable and consistent place to raise and solve problems. An industry best practice is to have a daily "war
    room" first thing in the morning at which any team member may attend and identify problems for triage.
</p><br />
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<td class="copyright">Copyright &copy; 2008 版权所有 东软集团股份有限公司&nbsp; 联系邮箱:<a href="mailto:tcoe@neusoft.com">tcoe@neusoft.com</a></td>
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